Shipping policy

Last Updated: February 27, 2026

1. Overview

This Shipping Policy explains how Zaarya (“we,” “us,” or “our”) processes, ships, and delivers orders placed through our website. By placing an order with us, you agree to the terms outlined below.

2. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During high-demand periods, sales events, or unforeseen circumstances, processing times may be slightly extended.

If there is a significant delay in processing your order, we will attempt to notify you using the contact details provided at checkout.

3. Shipping Locations

We currently ship within India only.

We do not offer international shipping at this time.

4. Shipping Methods and Delivery Timelines

We ship orders using reputable third-party courier partners.

Estimated delivery timelines after dispatch:

  • Standard Locations: 3–7 business days

  • Remote / Rural Locations: 7–9 business days

Delivery timelines are estimates and not guaranteed. Actual delivery times may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Natural calamities or other force majeure events

5. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout before payment confirmation.

  • Any promotional shipping offers are subject to change without prior notice.

6. Order Tracking

Once your order has been shipped:

  • A tracking ID and tracking link will be sent to you via SMS and/or email.

  • You may track your shipment directly through the courier partner’s tracking portal using the provided link.

If you do not receive tracking details within the processing timeframe, please contact us.

7. Delivery Issues and Delays

We are not liable for delays caused by:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Refusal to accept delivery

  • Failed delivery attempts

  • Courier service disruptions

  • Natural disasters, strikes, lockdowns, or events beyond our control

If an order is returned to us due to incorrect address details, refusal of delivery, or repeated unsuccessful delivery attempts, the customer may be responsible for additional re-shipping charges.

8. Damaged or Tampered Packages

If you receive a package that is:

  • Damaged

  • Opened

  • Tampered with

You must notify us within 48 hours of delivery.

To process your claim, please provide:

  • Clear photographs of the outer packaging

  • Images or video of the damaged product

  • Order number

Failure to notify us within 48 hours may affect eligibility for replacement or resolution.

9. Risk of Loss

Risk of loss and title for products pass to you upon delivery of the package to the shipping carrier.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically.